Terms of Service

Last updated: 1 July 2026 · Effective date: 1 July 2026

These Terms of Service ("Terms") govern your use of the PatchMortem platform and related services provided by Zurlux Technologies Private Limited ("Zurlux", "we", "our", or "us"). By accessing or using our services, you agree to these Terms.

1. Definitions

• "Service" means the PatchMortem platform, including the agent software, dashboard, APIs, and related services
• "Customer" means the organisation that has entered into a subscription agreement with Zurlux
• "User" means an individual authorised by the Customer to access the Service
• "Customer Data" means all data submitted to the Service by or on behalf of the Customer

2. Service access and subscription

Zurlux grants Customers a non-exclusive, non-transferable, limited right to access and use the Service during the subscription term, solely for the Customer's internal business operations. The Service is provided as software-as-a-service and is not licensed for installation on Customer-owned servers except where an on-premise deployment has been explicitly agreed in writing.

3. Customer obligations

Customers are responsible for:

• Ensuring that all Users comply with these Terms
• Maintaining the confidentiality of account credentials
• Obtaining all necessary consents and authorisations to deploy the PatchMortem agent on managed endpoints
• Ensuring their use of the Service complies with applicable law, including RBI, SEBI, and IRDAI regulations
• Promptly notifying Zurlux of any unauthorised access to their account

4. Acceptable use

Customers must not use the Service to:

• Violate any applicable law or regulation
• Transmit malicious code, malware, or any software that could damage Zurlux's systems or those of other customers
• Attempt to gain unauthorised access to the Service, other customer accounts, or Zurlux's infrastructure
• Reverse engineer, decompile, or disassemble the Service
• Resell or sublicense the Service without written permission from Zurlux

5. Data ownership and processing

Customer Data remains the property of the Customer. Zurlux processes Customer Data only as necessary to provide the Service, as described in the Data Processing Addendum and Privacy Policy. Zurlux does not sell Customer Data to third parties.

6. Service availability

Zurlux will use commercially reasonable efforts to make the Service available 99.9% of the time in any calendar month, excluding scheduled maintenance, force majeure events, and factors outside Zurlux's reasonable control. Scheduled maintenance will be communicated at least 48 hours in advance.

7. Fees and payment

Subscription fees are as set out in the applicable order form or service agreement. Fees are payable in Indian Rupees (INR) annually in advance unless otherwise agreed. Late payments accrue interest at 1.5% per month. Zurlux reserves the right to suspend access for accounts more than 30 days past due.

8. Intellectual property

Zurlux retains all intellectual property rights in the Service, including the PatchMortem platform, classifier models, errata corpus, and all software. Nothing in these Terms transfers ownership of Zurlux's intellectual property to the Customer. Customers retain all rights in Customer Data.

9. Confidentiality

Each party will maintain the confidentiality of the other party's confidential information and will not disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of the subscription.

10. Limitation of liability

To the maximum extent permitted by applicable law, Zurlux's total liability to the Customer for any claim arising from or related to the Service will not exceed the fees paid by the Customer in the three months preceding the claim. Zurlux will not be liable for indirect, incidental, consequential, or punitive damages.

11. Indemnification

Each party will indemnify the other against third-party claims arising from its own breach of these Terms, its negligence, or its wilful misconduct.

12. Term and termination

These Terms apply for the duration of the subscription term. Either party may terminate for material breach if the breach remains uncured for 30 days after written notice. Upon termination, Customer Data will be made available for export for 30 days and then deleted within 90 days.

13. Governing law and dispute resolution

These Terms are governed by the laws of India. Any dispute arising from these Terms will first be submitted to good-faith negotiation. If unresolved within 30 days, disputes will be referred to arbitration in Pune, Maharashtra under the Arbitration and Conciliation Act, 1996.

14. Changes to these Terms

Zurlux may update these Terms with 30 days' written notice to Customers. Continued use of the Service after the notice period constitutes acceptance of the updated Terms.

15. Contact